Unfortunately, this project did not involve user research, which limited the ability to include direct user feedback in the development process. As a result, there was no solid basis for precisely identifying the specific needs and expectations of the target groups.
There was no comprehensive user testing of our site, which limited the ability to identify potential usability problems and technical weaknesses early and afterwards.
Despite these circumstances, a user-friendly and functional result was achieved by applying proven usability principles and working closely with the customer.